What Are Channels?
Channels are the communication platforms where your team reviews and acts on review tasks. Velatir brings approvals directly into the tools your team already uses. When an agent escalates a trace, a review task is created and notifications are sent to the configured channels.Available Channels
Slack
Interactive approvals directly in Slack channels
Microsoft Teams
Adaptive cards for Teams-based approvals
Email-based approvals with reply-to-approve functionality
Web Dashboard
Browser interface for detailed reviews
Channel Selection
Different channels suit different scenarios.Slack
- Team discussions about traces
- Quick approve or decline decisions
- Tasks related to ongoing conversations
- Technical teams already working in Slack
Microsoft Teams
- Organisations standardised on Microsoft
- Structured approval processes
- Integration with the Microsoft ecosystem
- Industries with detailed audit trail requirements
- Stakeholders who prefer email
- Asynchronous decisions across time zones
- Reviewers outside your main communication platforms
- Batch processing of multiple tasks
Web Dashboard
- Traces requiring full context and detail
- Processing multiple tasks at once
- Understanding approval patterns
- Managing agents and settings
Multi-Channel Notifications
You can configure agents to send escalation notifications to multiple channels at the same time. Different agents can route to different channels based on the type of trace or assessment result.Slack Integration
Set up Slack-based approvals
Web Dashboard
Use the browser-based review interface